I love a good story.  You probably do, too.  Stories influence, inspire and capture our imaginations like nothing else.  We tell them all the time, whether we realize it or not.  And they scare the heck out of many of my clients.

I’m not talking horror stories here, and I certainly don’t mean my clients are literally afraid of narratives. What sometimes gets me a deer-in-headlights look is suggesting they need to know and live and tell their own story in the world to have a really successful brand.  Maybe it’s a little intimidating to realize that answering the question who are you? is what jump starts a compelling brand identity—but it’s the surest path to being seen, heard and apprecman and woman with 3d book pile backgroundiated for something that draws the right clients, members, donors or other important audiences to you.

Traditional branding strategy says you should start by understanding your target audiences.  And of course you absolutely do need to know what they care about and what makes them tick.  First, though, you need to understand who you are and what you’re uniquely prepared to do so that you can have a vibrant, vital, authentic, arresting conversation with the world about it.  This applies whether you’re a solo practitioner or running a firm—a “self” is either an individual with a personal identity or a collective with a discernible character and capacity (which usually adds up to a strong  group culture).

When you understand yourself, you have a foundation for creating the kind of zeal that gets attention.  So if you want to get crystal clear on your unique value, start by typecasting you or your organization as the protagonist in a story you’re truly moved to live and tell in the world.  Then frame a narrative that’s based on the two key components of a truly great story:

  • Every inspiring protagonist has a quest—it’s the purpose that captures your reason for being; a fuel that enlivens and animates you.  Getting in touch with purpose keeps you and/or your people truly engaged in your work.
  • Every great story has a happy ending—it’s the promise or outcome you can always be counted on to deliver.  Getting in touch with promise clarifies what makes your story matter to anyone else.

I’m a Creator with a quest—and a purpose— to help my clients understand and let others know who they really are in the world.  I’m a zealot for “empowering self expression”—the kind that positions organizations and people to talk about what matters most to them.  Why should anyone care about that?  Well, I promise to help clients find a voice that will inspire and influence others (added bonus:  they’ll probably experience more aliveness and even joy while they’re doing it, too).

You’ve got a story as well, and it really should be the foundation for your brand personality and messaging.  You can start the process by “story typing” your enterprise, which involves exploring what kind of protagonist you or your organization is most like—and articulating a purpose or promise its story arc suggests.  Is that kind of process really good business?  You bet it is, and here are some of the many reasons why:

  • Story-based branding is built on the motivational drivers that have inspired and engaged human beings since the beginning of time.  You can use other techniques to inform your audiences, promote your services, and even connect with them on a personal level.  Nothing motivates better than evoking a narrative that suggests how everything is going to turn out, though (and casting yourself as the protagonist who can resolve whatever conflict might get in the way).
  • A great storyline helps you leverage both your strengths and your values.  The protagonists in great stories rely on a combination of strengths (what they’re good at) and values (what they care about) to accomplish their missions.  There’s no story without both.  Strengths are critical, but they’re actually not nearly as memorable as values.  At the end of the day, you’re most likely to be defined by the value system that others associate with you.  It makes great business sense to be deliberate about how you want to be perceived instead of letting other people draw their own conclusions about what you stand for.
  • An authentic storyline is your most powerful trust-building tool.  Truth-based communications build credibility and draw others in through genuine attraction to something that has a true pull for them.  That sets up an entirely different dynamic than basing your brand on what you think your audience wants to hear, and establishes a trust-focused relationship from the outset.  Conviction and passion just ring true, and that’s what story-based branding is all about.

So let your sense of self breathe life into your brand—and let your brand become an authentic expression that creates more success and fulfillment in your world.

This post was adapted from an earlier version that appeared on http://www.caprsa.com/news/.

Cindy Atlee wrote her first (and last!) novel at the age of 13. After a brief foray into journalism (interviewing Jimmy Buffet in a bowling counts as journalism, right?), she became a brand strategist, coach and facilitator—eventually serving as SVP, Branding & Organizational Culture, at the global public relations firm Porter Novelli.  She’s now founding partner at The Storybranding Group, where she helps clients define and give voice to what’s best, most distinctive and appealing about them.

This is the third blog post in my three-part series on the who/why/what of branding, professional/leadership development and team/culture building.   Read part one:  How the Most Watched TED Talk of All Time Got it Wrong.  Read part two:  Why You Must Tell the World What You’re For. 

I worked for a while with a client who literally brimmed over with passion, enthusiasm and excitement—for something different almost every time we met. Now don’t get me wrong, this client had a lot going for him. He had a well developed, positive sense of identity that shaped his Who.  He was frequently on fire about his purpose and very eloquent about his Why.  But he never seemed to translate it into action. This client was definitely What-challenged.

Business people jumping on springboard as progress conceptOur work together was about changing that, and the breakthrough for him happened when it came to meaningfully articulating the What of his career path and business direction.

In my last two posts, I’ve talked about the first two components of a great story: Who and Why. There’s no story without a protagonist (who) embarked on a purposeful quest (why). There’s also no closure without a happy ending (well, maybe a cautionary tale, but no one wants to be the subject or object of that!). A happy ending is all about What—what kind of action the protagonist took to resolve the conflict, what kind of outcome ensued and maybe even a hint of what might happen next.

Knowing who you are and having a purpose is the foundation for any kind of authentic individual or group identity and meaning—and that won’t take you or your group very far if you don’t articulate what you’ll do in response to this insight.  In some ways, this can be tougher than defining your Who and Why.  Nailing your What requires real conviction and a commitment to staying a course (at least for a while).  It also means that people with a preference for the conceptual (those of us who love the Why, like my client and also like me!) must learn how to embrace a concrete direction to activate what matters most to us.

The Three Faces of What—and How They Shape Success and Fulfillment

It turns out that most of us have a preference for either Why or What, and those are two sides of a coin that must both be managed and leveraged for meaningful individual or group development.  Too much emphasis on Why can lead to inaction and endless meandering.  Too much focus on What can produce ennui and burnout (an epidemic in many organizations these days).  Being intentional about both sets the stage for a more cohesive kind of fulfillment and success that doesn’t drop each of them into mutually exclusive buckets.

This requires some truly thoughtful attention to the multi-faceted nature of What, though, and some exploration of how its three facets (promise, mission and vision) should be aligned if you want to define and live an authentic and meaningful story.  Remember that What is not just a big promise or a laundry list of tasks, and it doesn’t play out in isolation from who you are and why you you’re motivated to promise or do anything in the first place.  So consider the following:

Face #1:  Promise.  Your promise articulates your value and what it really means. Key question:  What can you always be counted on to deliver that matters to anyone else?  We all needs others to hire, partner, collaborate or engage with us in some way, so it’s critically important that we’re seen and appreciated for the actual value we can provide.   That’s why the happy ending to a storyline is so important—it represents a powerful promise that you can always be counted on to keep, one that matters to you and to others as well if you’ve developed it with care.   A promise statement specifically defines the impact you’ll make that can draw others to you.

Remember also that promise is a timely, situational external expression (making it possible to bring purpose to life in a way that adds value for others).  It may change based on the situation and the kind of impact that’s needed in the moment—but it should always align with who you are and what you’re purpose-built to deliver.

Face #2:  Mission.  Your mission gives concrete shape to the inspired action you’re uniquely prepared to take. Key question:  What are the specific things you should do to deliver on your promise? There are lots of different ways to define mission, but mine is based on the tasks you’ll take on to deliver your purpose and promise.  Your mission should either very specifically shape the products and services that you or your organization offers—or define the inspired steps you are uniquely prepared to take in providing them.  Mission propels you forward through tangible action.  And, it’s also where the rubber meets the road for folks like my client in terms of implementing your dreams.

 The concreteness of mission is especially important for people who love to explore, imagine, envision and ponder (again, people like my client and me!).  With a fully fleshed out storyline, it becomes much easier to narrow down the range of many possibilities that look so good to us.

Face #3:  Vision.  Your vision describes an inspiring future that you’ll want to move toward. Key question:  What could the world look like when your purpose is fulfilled and your promise is energetically activated?  Some people think of purpose and vision as one and the same, but I don’t.  For me, purpose exists in the here and now, guiding how you show up in the present moment and what engages you most in life.  Vision exists in the future, always pulling you toward something bigger.  Often, vision can feel like a cause or a movement that your purpose could fuel into realization.

The conceptual nature of vision is especially important for people who tend to be task oriented and action driven because it gives them a raison d’etre beyond simply getting the next thing done.  By developing a storyline, people like this can find greater fulfillment and discover what really matters most to them in the long run.

So, what does all this look like for you?  Feel free to share a promise, mission or vision statement in the comments or send me a tweet @storybrander.

Cindy Atlee is a Creator type who loves to help professionals, teams and organizations understand and express who they really are in the world.  She’s the principal of The Storybranding Group and co-author of the Professional Strengths, Values & Story Survey (SVSS).  Cindy helps individual and organizational clients cast themselves in a compelling, enduring story that authentically conveys their unique value.  Find out more about her next career development program here:  https://www.eventbrite.com/e/becoming-known-well-5-weeks-to-an-authentic-personal-brand-career-path-tickets-33428813481

This is the first blog post in a three-part series on the who/why/what of branding, professional/leadership development and team/culture building. 

Let me start with full disclosure.  Simon Sinek’s Start with Why treatise is one of the top 10 most watched Ted Talks of all time.  And I think Simon Sinek is great.  I refer my clients to his Ted Talk all the time.  Essentially, Sinek says that “people don’t buy what you do, they buy why you do it.”  Why is all about your purpose and your reason for being, according to Sinek, which he thinks is way more interesting than what it is you actually do.  He also says if you know your Why, you’ll figure out the What and then the How.

I totally agree with Simon, except for one thing—he starts a question too late for me.  Instead of starting with their WManWithColorshy, I think people and groups who want to understand themselves and/or compel others need to start with their Who.  Articulating who you really are is the key to finding your passion, your conviction, your authenticity and your voice.  It’s also the foundation on which trust, relationship and engagement are built.  That’s because we understand ourselves and each other through the framework of narratives—and stories always unfold in a who, why and what sequence.  Here are the three components that shape any great storyline:

  • Who: A protagonist (the best self of an individual or team that creates the impetus for a narrative based on something deeply true about their identity)
  • Why: A quest (the protagonist’s purpose, which ultimately is challenged by a conflict that stops its fulfillment)
  • What: A happy ending (the protagonist’s promise, or the ultimate conflict resolution the protagonist can enable or produce).

Using Your Who to Build Motivation, Engagement and Trust

Every truly developed individual, team or organization needs to explore and articulate who they are, why they need to exist and what they’ll do or deliver as a result.  The answers to those questions can shape an identity that makes compelling sense of us to ourselves and others—and frame a guidance system for our beliefs and actions that keeps us true to that essential sense of self.  Consider these other reasons for starting with Who instead of Why:

  • Who is a two-dimensional question—it makes us look at the dynamic combination of strengths and values that forge a best self. The protagonists in great stories always succeed because their most authentic strengths and values work in tandem, not as isolated parts.  The combination of genuine strengths and values makes any protagonist more credible, more deeply empowered and ultimately more likely to be successful.  This step is also the foundation in developing an inspiring leadership or professional presence.
  • Who is the foundation for answering the Why and the What of our existence. It’s really tough to know why you’re here if you don’t know who you are and how you want to be.  Many people I talk to say they don’t know what their passion or purpose is—often, it’s because they’ve skipped an exploration of their own character and capacity as a first step.
  • Who makes it much easier to tell our own story to others. My organizational clients often tell me they don’t know how to tell their own story well.  Any great story begins with characters that everyone can understand and relate to—so casting ourselves or our organizations in a role and/or locating ourselves in a storyline that conveys who we really are is the first step in knowing and sharing our real story.  It’s also the foundation of a great brand.
  • Who fuels positive intrinsic motivation and engagement. Knowing who we are can breathe more vivid life into everything we do, motivating and empowering us in our work and in our worlds.  When organizations help their people do this—and leverage the contribution quotient that’s discovered—true employee engagement can be developed.  Great teams and cultures can be built on this kind of foundation.
  • Who builds authenticity and trust. Customers or other stakeholders are also more likely to engage with organizations when their authentic strengths and values are clear.  It’s critical to remember that no relationship moves forward without trust (including the one we have with ourselves).

So, what are the best ways to find and express your Who?  The following steps apply to professionals/leaders, teams or organizations:

Step #1:  Cast yourself in an authentic individual or organizational role.  You can start that process using the free Professional Strengths, Values and Story Survey, which measures how much you relate to 12 universally well-known characters in stories that have recurred throughout time.  Here’s the link:   http://www.storybranding.com/take-the-svss-survey/.

Step #2:  Articulate your story-based strengths and values.  Once you’ve started working with a character, you need to understand your own way of expressing and living its core attributes.  Make a list of the specific strengths you bring to the table because you’re like this, and the related values that matter most to you when it comes to professional success, fulfillment and contribution.

Step #3:  Create a defining identity statement.   To anchor your sense of self, you can create a statement that articulates the real nature of who you are.  Here’s a template to fill out:

At my/our best, we’re most like a (fill in the character) because: _____________________________.

If you don’t want to work with the SVSS to establish a character, here’s another line you can work with:

At my/our best, who we really are is:___________________________________________________.

In my next post, I’ll talk about building on Who to get at your Why.  Meanwhile, feel free to share who you are in the comments!

Cindy Atlee is a Creator type who loves to help clients understand and express who they really are in the world.  She’s the principal of The Storybranding Group and co-author of the Professional Strengths, Values & Story Survey (SVSS).  Cindy also trains coaches and consultants to work with the story typing framework; find out about her next training from March 29-31 here:  http://bit.do/March2017StoryTypeTraining

I live in a 30-year-old townhouse on the shores of a lovely lake outside our nation’s capital.  It’s a small community, a single lane of 22 Cape Cod style homes clustered along the edge of the water.  When we bought our new home, I didn’t realize the community had a name.  I thought it was simply a street; a pretty, peaceful and appealing street, but not really a place with an identity of its own.

It is a real community, though, with a name and a homeowner’s association and a board of directors.  And a couple of weeks ago, after gathering a lot of input from the people who live here, the homeowner’s association put up an entry sign for the first time in our 30-year history.  It’s quite a nice sign, carved from natural wood, with a heron rising over a shoreline into the sunset.  A spotlight shines brightly on it, defining the entrance to what was once a street but now seems like a place.

We have told the world who we are, and the sign says quite a lot.  It creates a role for our little neighborhood as a kind of refuge; a place where the world is a little more serene, a place where access to nature and wildlife and sunsets on the water can be found. That sign creates a vision of what living here could be; it makes a promise about what should be expected.  It also offers guidance about how to find us, providing a meaningful landmark where once there was only a street sign.  When people visit me now, it feels more like I’m inviting them into my world; less like they’re just stopping by my house.

Okay, at the end of the day, it’s only a sign.  But it got me thinking about how few of us remember to claim our own identities and put up the kind of signposts that help others see who we really are.  We turn 30, 40, 50 years old without defining ourselves and creating our own metaphorical signs.  Because of that, we miss a huge opportunity to be known and appreciated for what’s best and most inspiring about us.

So, how do you change that?  Here are a few steps that are part of the personal branding process I recommend for my clients (which can be used by any organization or group as well):

1.  Establish your defining identity and role. The best way to understand who you really are is to think of your life as a story you were born to tell—with you as the central character.  For help with this, you can take a free “story typing” survey on my website here:  http://www.storybranding.com/take-the-svss-survey/.  You’ll find out which character from a universally known story you’re most like.

2.  Create a vision based on that role. From the perspective of that character, think about your vision for the world.  What do you want the world to be like because you were here?  What do you want to share with others about that vision, and how will you share it?

3.  Make a promise that defines what others can expect from you. When you’re most “in character,” what can others expect from you?  What promise can you make that will help ensure your vision becomes a reality?  What can you do to make sure others see that promise in action?

I’ll talk more in future posts about how to make sure you’re really shining a light on your new “signpost” and what you can expect if you do that.  In my neighborhood, we’re all a little bit prouder, the flowers seem brighter, the kids even cuter.  Well, okay, the kids were always really cute.  But you get my point.